IT Manager at The Residence Zanzibar

IT MANAGER

Other Zanzibar District Zanzibar

Description

• As a primary contact for servicing the computer hardware you will manage and monitor all computer hardware and make sure systems are installed properly and working efficiently.
• Understand all standards and customized features and functions of the Hotel Front Office System (oracle suite 8)
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
• Notify department heads (HODs) on current computer related issues, new releases, MIS trends, viruses etc.
• Manage the configuration reports, program files and data files on the computer systems to ensure maximum operating efficiency
• Train employees to enable them to take responsibility during the absence of IT colleagues.
• Be primary contact with all computer-related external vendors
• Ensure all hotel routine maintenance for IT equipment comply with policies and standard
• Ensure all hotel policies and information securities comply with standards.
• Run routing software/hardware inventory check and report the status to hotel management team
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
• Take preventive measures to foresee, identify and analyze the potential system performance issues
• Establish and achieve quality and guest satisfaction goals. Help guest with their requests and complaints making sure you maintain a high level of guest satisfaction·

Qualifications

• A university degree from accredited institution of higher in IT or any other related IT field
• Five (5) year’s post qualification experience with two (2) years’ in a similar position, in a hospitality industry
• Thorough working knowledge of alcatel network switches, alcatel PABX system and structured cabling both data and voice.
• Clear understanding of network segmentation using vlans
• Experience in hotel systems (Materials Control - MC, SUN system, Oracle Suite 8, Micros m9700)
• Strong analytical and problem-solving skills
• Knowledge of online reputation tools is an added advantage
• Great communication skills
• A team player, proactive, responsible, hardworking and able to work under pressure

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