Position: Officer – Database
Reporting: To Database Coordinator
Location: Sisia Primary Campus, Moshono, Tanzania
Work Relationships: Business and Academic teams
Key Responsibilities
Planning
- Contribute to development of an annual database management and cleaning strategy to ensure operational relevance of the databases and accuracy of data.
- Set personal objectives and task schedules to ensure team KPIs and deadlines are met. Implementation
- Manage data by entering, updating and reviewing data according to St Jude’s requirements.
- Collect data and information from variety of sources such as email conversations, websites and visitor registration forms.
- Import large data sets for annual student class updates from other platforms into civiCRM.
- Support the Coordinator in data and information quality control by locating and elimination of duplicates, review the accuracy of new and existing data, perform data cleansing and deduplication, update contact and mailing preference data entries. Ensure data integrity.
- Make changes to data as required by business office managers or heads of departments.
- Support the Coordinator in the interface between civiCRM and St Jude’s website as required.
- Assist users and respond to queries via both IT Help desk inbox and in person in a timely manner.
- Maintain awareness of security procedures in regard to storing, recording and transferring data in accordance with St Jude’s privacy and child protection policies.
- Identify training needs and conduct training with database users to ensure effective utilization of databases.
- Support the Coordinator in delivery of data security training for new and current employees at times agreed with the HR department.
- Support departments to develop processes and procedures for the effective utilization of databases
- Support the Coordinator in problem solving issues arising with the databases and liaise with external support providers to develop, test and implement solutions in a timely manner.
- Assist in the preparation of documentation of procedures, training documents and reports and provide customized reports as requested.
- Support the Coordinator in the maintenance of mailing lists and mailing schedules as required.
Monitoring and Review
- Assist in the development and implementation of a database audit schedule for the weekly, monthly, quarterly and annual review of data to inform operational and procedural changes.
- Generate weekly, monthly and quarterly management reports for supporter management departments to monitor accuracy and timeliness of data input.
- Support the Coordinator in the generation of fortnightly reports about database security initiatives.
- Support the Coordinator in the generation of monthly reports about platform problems resolved and modifications delivered.
- Generate monthly training reports including users’ training needs, training delivered and users’ attendance.
- Support the Coordinator in assessing findings of audits and reports, then recommend and/or implement software or procedure modifications to ensure effective data management and website interface.
- As required, assist business office managers and heads of departments with the generation of database reports.
- Identify and report operational risks to Coordinator, Head of Department. and Manager
Continuous Improvement
- Identify opportunities for operational improvements based on knowledge gained through managing the school’s data.
- Always look to develop software or procedure modifications that will ensure effective delivery of the database management strategy and effective supporter communications.
- Support the Coordinator in collaborating with business office managers, department heads and the database working groups and implementing agreed improvements.
Other
- Participate in House Checks as requested by Community Relations team.
- Participate and support fellow staff in school mission related activities such as all School Celebration Days throughout the year.
- Participate in student selection process, in particular working after hours on rest days and public holidays up to 20 Saturdays per annum.
- Perform any other duties as assigned by Head of Department, Manager, Deputy Director and Founder.
Qualifications, Skills & Attributes
- Degree qualification in IT
- Knowledge in relational Database Management Systems (RDBMS), especially MySQL
- Understanding of CMS/CRM database concepts
- PHP/HTML viewed favourably
- Experience in best practice data entry processing
- Information and data analysis knowledge
- Ability to problem solve and work under general supervision.
- Commitment to clear and effective presentation of data and reporting.
- Demonstrated excellent attention to detail and accuracy
- Demonstrated initiative and common sense
- Strong cooperative, inter-personal, project and time management skills.
- Fluent in spoken and written English.
- Demonstrated ability to work as part of a team.
- Good computer skills (Microsoft Word, Excel, Outlook).
Other Information
Travel between campuses may be required.
For hours of work refer to your Contract of Employment
Interested Candidates for this job are kindly requested to send their CV accompanied by a Cover Letter.
Applications should be sent by 20th November, 2019. SUBJECT LINE MUST INCLUDE THE REFERENCE NUMBER.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED!
Child Protection Disclaimer
WE ABIDE BY A STRICT CHILD PROTECTION POLICY AND DO NOT TOLERATE ANY ABUSE!
Use your skills to help one of Africa’s most successful international education charities!
How to Apply
Interested Candidates for this job are kindly requested to send their CV accompanied by a Cover Letter to recruitment@schoolofstjude.co.tz.
Applications should be sent by 20th November, 2019. SUBJECT LINE MUST INCLUDE THE REFERENCE NUMBER.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED!
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