RETAIL & DISTRIBUTION · Dubai Fashion Consultant - The Deal (Outlet Mall) At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. Drive eNPS through people experience initiatives and culture Ensure customer data is properly captured in adherence to marketing team requirements INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Ensure adherence to VM guidelines and Standard operating procedures (SOPs) Ensure click and collect are conducted within SLAs (Service-level agreement) Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what ’s working well /what’s not working well within the store What you'll need to succeed Strong English communication skills What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. Department Role Fashion Consultant Locations RETAIL & DISTRIBUTION · Dubai Fashion Consultant - The Deal (Outlet Mall) Gender We would like to know more about our candidates. Please note that any of the information that you provide does not affect your chances of being awarded the role. If you are happy to, please provide us with the information below. This information is completely voluntary. PERSONAL DATA PROTECTION POLICY This Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites and chalhoubgroupcareers.com (the “Website”). CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website. CHALHOUB may collect and process the following data about you Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph. Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. CHALHOUB uses data held about you in the following ways: Information you give to us. CHALHOUB will use this information: to provide you with information about goods and services CHALHOUB offers; to notify you about changes to our service; to ensure that content from the Website is presented in the most effective manner for you and for your computer. Information CHALHOUB collects about you. CHALHOUB will use this information: to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve the Website to ensure that content is presented in the most effective manner; to allow you to participate in interactive features of our service; as part of our efforts to keep the Website safe and secure; to measure or understand the effectiveness of advertising CHALHOUB serves to you and to make suggestions and recommendations about goods or services that may interest you. Disclosure of your information
CHALHOUB may share your personal information with any member of the CHALHOU.
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