Description
- Responsible for managing the Order-To-Cash (OTC) process in the country.
- Ensure Customer Satisfaction by ensuring timely Complaints closure and timely Customer Incentives pay-out.
- Act as primary contact for accounts regarding all information pertaining to the account: order status, credit, complaints, channel inventory, MOS (Move-Out-Sales) and POG movement.
- Provide sales support for POG/EI tracking, rebates, returns management and analytics
- Work closely with Sub Region Planning Control Tower and participate in the Country S&OP team to understand Demand Supply balance and implement Logistics action plan.
- Liaise with respective functional leads (sales, marketing and finance) to ensure that customer operations strategies and activities are integrated and aligned.
- Responsible for all Logistics (transportation and warehousing) and import export transactions in the country for RC
- Ensuring Trade Compliance (Logistics Operational Compliance) and adhere to Business Conduct policy for all import / export and local Logistics movement and setting up strong compliance processes working closely with Regional Trade Compliance Lead
- Identify means to enhance Customer Satisfaction and work closely with Hub / Global teams to implement Customer Care initiatives in the country
- Work closely with plant team to fine tune production schedules to support S&OP decisions and Logistics tactical plan
- Track and monitor Perfect Order Metrics and identify opportunities for improving the KPIs
- Manage logistics provider to deliver efficiency with least cost and drive safety awareness programs to vendors
- Long term planning for logistics cost, warehouse cost and the needful of resources requirement
- Drive all related customer care saving cost on monthly basis
- Develop and retain Supply Chain talent in country
Functional Competencies
- Excellent communication skills
- Attention to detail, very well organized, accurate
- Works pro-actively while anticipating needs of the team and initiating actions to provide solutions.
- Working effectively with teams and networks across geographic, political, demographic, functional and other cultural and organizational boundaries.
- Able to work under pressure, conforming to changing demands with good interpersonal skills.
- Ability to self-motivate and maintain a positive attitude, with the desire to be an integral contributor to the completion of organizational projects and goals.
- Reacts quickly to unexpected changes and the ability to solve problems very independently.
- Available for Minimal Travel for training and building relationships with Planning and Inventory management functions.
Core Competencies
- Result oriented.
- Agility; able to promote and adapt quickly to changes and show high level of comfort with ambiguity
- Strong influencing skills
- Supports thinking beyond boundaries
- Continuous improvement mindset
- Good interpersonal skills with ability to work collaboratively in a team setting with genuine respect.
- Works pro-actively while anticipating needs of the team and initiating actions to provide solutions.
- Ability to develop effective and accurate documentation appropriate to various audiences and purposes.
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